Frequently Asked Questions
What are the physical requirements for participants on the course?There is a weight limit of 250 lbs. max. for the zipline; 300 lbs. max. for all other elements. Participants must fit properly into a harness and have the strength to climb and pull themselves up. Please inform facilitators of any recent injuries or surgeries, back problems, or other physical conditions. topWhat if it rains or the weather is hot/cold? What is the weather cancellation policy?Lightning or winds in excess of 30 mph necessitate closing the ropes course. We still operate the ropes course in rain, snow, heat, or cold, so please be prepared! As indoor space allows, it is possible to do teambuilding initiative activities indoors to escape from inclement weather. topWhat size of a group can I bring?A minimum of eight participants is needed. We can accomodate a group size of up to 90 people with special arrangements. topCan I bring my family?Yes! As long as the group contains at least eight participants with a minimum age of sixth grade or twelve years old. We welcome any type of group! topWhat happens if I bring a different number of people than I stated in the contract?If you bring fewer people than the number you specified, you are expected to pay for each person or the deposit, whichever is greater. If you bring more participants than stated, we will do our best to accommodate all members of your group; however we schedule our staff based on the expected number of participants. (We maintain a 1:15 ratio for the Low Ropes Course; a 1:8 ratio for the High Ropes Course.) You will be expected to pay for each participant in your group as space allows. PLEASE CALL US AT LEAST TWO WEEKS BEFORE YOUR ARRIVAL IF THE NUMBER OF PARTICIPANTS HAS CHANGED. topHow should I dress?Required attire includes CLOSED-TOE, CLOSED-HEEL SHOES (i.e. sneakers; NO sandals or Crocs), and ALL JEWELRY MUST BE REMOVED. Wear comfortable pants, sweats, or long styled shorts, and long t-shirts. Remember to dress for the weather because we will be outside all day. We also recommend that you bring tick repellent, a hat, sunscreen, and a water bottle. topCan I bring my group on a Sunday afternoon?We operate the Ropes Course Monday through Saturday, but do not operate it on Sunday to allow our Ropes Course staff to enjoy the Lord's day. topWe have a theme for our retreat. Can this theme be incorporated into our ropes course time?Yes! We strive to create a ropes course program that meets the goals you have for your group. If you have special requests or specific objectives, please notify us about them in advance. We will do our best to acommodate those needs. topWe have made reservations for an overnight retreat at Black Rock Retreat. Does this reservation include the ropes course? Can we pay for everything at the same time?No, the Challenge Ropes Course program is separate of other retreat facilities that you can reserve. All Ropes Course reservations must be made through the Ropes Course Director. The cost and payment are separate from your retreat price. topWhat options are there for lunch?A full day Ropes Course experience has a scheduled one hour lunch break. Most ropes course groups who come for the entire day bring a sack lunch. There are soda and snack machines available for your use. Meals served in the Retreat Center must be arranged in advance through the Guest Services Director by calling her at Black Rock Retreat (800-858-9299) or e-mailing her. top |
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